Privacy Policy

1. Overview

Owl Publishing Global ("we," "us," "our") respects your privacy. This Policy applies to information collected through our website, manuscript evaluation forms, live chat, phone, and email when you engage with our publishing, editing, design, distribution, or marketing Services.

2. Information We Collect

Category	Examples
Contact details	Name, email address, phone number, mailing address
Manuscript & project data	Manuscript files, genre, word count, publishing goals
Payment information	Billing details, processed securely by our payment provider
Technical data	IP address, browser type, device information, pages visited
Communications	Messages sent via contact forms, live chat, or email

3. How We Use Your Information

• To provide the manuscript evaluation, editing, design, distribution, or marketing Services you request;
• To process payments and send order confirmations, invoices, and project updates;
• To respond to inquiries via phone, email, or live chat;
• To send updates, promotional offers, or publishing tips, where you have opted in;
• To improve our website and Services, and to detect and prevent fraud or misuse.

4. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and support features like live chat. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Editors, designers, and production partners working on your project, under confidentiality obligations;
• Payment processors to complete transactions securely;
• Distribution partners (such as print-on-demand and ebook retailers) as needed to publish and distribute your book;
• Service providers who support our website, email, and live chat operations;
• Authorities, where required by law or to protect our legal rights.

6. Third-Party Tools

We use third-party tools, such as live chat and messaging widgets, to communicate with visitors and clients. These providers may process limited technical and communication data under their own privacy policies.

7. Data Retention

We retain personal and project information for as long as needed to deliver Services, meet legal and accounting obligations, and resolve disputes, after which it is securely deleted or anonymized.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure payment processing and restricted access to manuscript and personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

10. Children's Privacy

Our Services are intended for adult authors and are not directed at children under 16. We do not knowingly collect personal information from children.

11. International Transfers

As we work with authors, editors, and distribution partners globally, your information may be processed in countries other than your own. We take steps to ensure such transfers are handled in line with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. We encourage you to review this page periodically.

13. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at privacy@owlpublishingglobal.com or call (800) 555-0199.